Terms of Service
Last updated: 25 June 2026
Please read these Terms of Service (“Terms”) carefully before using the Keonda application and related services (the " Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
These Terms constitute a legally binding agreement between you and Keonda (“we”, “us”, or “our”). They apply to all users of the Service, whether on a free or paid subscription plan.
1. About Keonda
Keonda is a software-as-a-service (SaaS) application available to both individual consumers and business users. The Service is provided via the internet and does not require any software installation.
Keonda is operated by MEDDEV LTD, a company registered in England and Wales.
You can contact us at: support@keonda.dev
2. Eligibility
By using the Service, you confirm that:
- You are at least 18 years of age (or the age of majority in your jurisdiction, if higher);
- If using on behalf of a business, you have the authority to bind that business to these Terms;
- You are not located in a country subject to a UK government embargo or on a UK prohibited persons list.
3. Your Account
To access the Service, you must create an account. You agree to:
- Provide accurate, current, and complete information during registration;
- Keep your account credentials secure and confidential;
- Notify us immediately of any unauthorised use of your account;
- Take responsibility for all activities that occur under your account.
We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised or are being used in breach of these Terms.
4. Free and Paid Plans
4.1 Free Plan
We offer a free tier of the Service subject to usage limits as described on our pricing page. Free features may be modified or withdrawn at any time with reasonable notice.
4.2 Subscription Plans
Paid subscription plans (“Premium”) unlock additional features and/or increase or remove usage limits applicable to the free tier. By subscribing, you agree to:
- Pay all applicable subscription fees as stated at the time of purchase;
- Provide valid payment information and keep it up to date;
- Authorise us (or our payment processor) to charge your payment method on a recurring basis.
4.3 Billing and Renewal
Subscriptions are billed in advance on a recurring basis (monthly or annually, as selected). Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. We will notify you of any upcoming renewal and any price changes in advance.
4.4 Price Changes
We reserve the right to change subscription prices. We will give you at least 30 days’ written notice of any price change. If you do not agree to the new price, you may cancel your subscription before the change takes effect.
4.5 Cancellation and Refunds
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial billing periods, except where required by law (including your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).
Consumers who subscribe online have the right to cancel within 14 days of purchase (the “cooling-off period”), unless they have requested and received immediate access to the Service, in which case the right of cancellation may be lost.
5. Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:
- Use the Service in any way that violates applicable UK or international laws or regulations;
- Upload, transmit, or distribute any content that is unlawful, harmful, defamatory, obscene, or otherwise objectionable;
- Attempt to gain unauthorised access to any part of the Service or its related systems;
- Use the Service to send unsolicited communications (spam);
- Reverse engineer, decompile, or disassemble any part of the Service;
- Resell, sublicense, or otherwise commercialise the Service without our prior written consent;
- Use the Service to process data relating to individuals without appropriate legal basis under UK GDPR;
- Interfere with the security, integrity, or performance of the Service.
We reserve the right to suspend or terminate your access to the Service immediately, without notice, if we reasonably believe you are in breach of this section.
6. Intellectual Property
All intellectual property rights in the Service (including software, design, text, graphics, and other content) are owned by or licensed to Keonda. These Terms do not transfer any ownership rights to you.
We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service during your subscription term, solely for your own internal purposes and in accordance with these Terms.
You retain all ownership rights in any data or content you upload to the Service (“Your Content”). By uploading Your Content, you grant us a limited licence to use it solely to provide the Service to you. We will not use Your Content to train models, develop new features, or improve the Service in any way.
7. Data Protection and Privacy
We take your privacy seriously. Our Privacy Policy explains how we collect, use, store, and share your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using the Service, you acknowledge and agree to the processing of your personal data as described in our Privacy Policy.
7.1 Business Users (Data Processing)
Where you use the Service to process personal data on behalf of your own customers or employees, you act as a data controller and we act as a data processor. In such cases, our Data Processing Agreement (DPA) applies and forms part of these Terms. A copy of our DPA is available by contacting support@keonda.dev.
8. Confidentiality and Data Use
8.1 Mutual Confidentiality
Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the Service and not to use such information for any purpose other than performing obligations under these Terms.
8.2 Confidentiality of Your Content
Your Content is treated as confidential. We will not access, read, review, or disclose Your Content except in the following limited circumstances:
- With your prior written consent;
- Where required to do so by law, court order, or lawful request from a government or law enforcement authority (in which case we will notify you in advance where permitted by law);
- Where strictly necessary to investigate a security incident, prevent fraud, or protect the rights and safety of users or third parties.
Your Content will never be used to train artificial intelligence or machine learning models, develop new product features, or improve the Service in any way.
8.3 Usage and Interaction Data
We may collect and analyse anonymised or aggregated data about how users interact with the Service (such as feature usage patterns, click behaviour, session duration, and error logs). This usage data does not include the contents of Your Content and is used solely to understand how the Service is used, improve performance and reliability, and inform product decisions. This data is collected and processed in accordance with our Privacy Policy.
8.4 Security of Your Content
We implement industry-standard technical and organisational measures to protect Your Content against unauthorised access, loss, or disclosure. Your Content is stored as submitted and is accessible only to authorised systems and personnel as required to operate the Service.
Whilst we take reasonable steps to protect Your Content, no method of storage or transmission over the internet is completely secure. We cannot guarantee absolute security and, to the extent permitted by law, we are not liable for unauthorised access resulting from circumstances beyond our reasonable control. In the event of a personal data breach, we will notify you and any relevant regulatory authorities as required under applicable law.
9. Disclaimers and Warranties
The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that:
- The Service will be uninterrupted, error-free, or free of viruses or other harmful components;
- The results obtained from using the Service will be accurate or reliable;
- Any errors in the Service will be corrected.
Nothing in these Terms excludes or limits any statutory rights you may have as a consumer under UK law.
10. Limitation of Liability
To the fullest extent permitted by applicable law:
- We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption;
- Our total aggregate liability to you arising out of or in connection with the Service shall not exceed the greater of: (a) the total fees paid by you in the 12 months preceding the claim, or (b) £100.
Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited by English law.
If you are a consumer, you may also have rights under the Consumer Rights Act 2015 which cannot be excluded.
11. Indemnification
You agree to indemnify and hold harmless Keonda and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your breach of these Terms; or (c) any content you upload or transmit through the Service.
12. Third-Party Services
The Service may integrate with or contain links to third-party services or websites. We are not responsible for the content, privacy practices, or terms of any third-party services. Your use of third-party services is at your own risk and governed by their respective terms.
13. Service Availability and Changes
We will use reasonable efforts to keep the Service available. However, we do not guarantee any specific uptime and may suspend access for maintenance, security, or other operational reasons, giving reasonable advance notice where possible.
We reserve the right to modify, update, or discontinue any feature of the Service at any time. We will provide reasonable notice of any significant changes.
14. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes via email or a prominent notice within the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.
If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription before the changes take effect.
15. Termination
Either party may terminate these Terms at any time. You may do so by cancelling your account. We may do so by giving you at least 30 days’ written notice, or immediately if you breach these Terms.
Upon termination, your licence to use the Service ends. We will retain Your Content in accordance with our Privacy Policy and applicable law.
16. Governing Law and Disputes
These Terms are governed by and construed in accordance with the laws of England and Wales.
If you are a consumer, you may also benefit from any mandatory provisions of the law of your country of residence.
Any dispute arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where you are a consumer residing in Scotland or Northern Ireland, in which case you may bring proceedings in your local courts.
We encourage you to contact us first to resolve any disputes informally at support@keonda.dev.
17. General
- Entire Agreement: These Terms (together with our Privacy Policy and any applicable DPA) constitute the entire agreement between you and Keonda regarding the Service.
- Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force.
- Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.
- Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights to a successor business.
- Force Majeure: We will not be liable for any failure to perform due to causes beyond our reasonable control.
Contact Us
If you have any questions about these Terms, please contact us at:
Keonda (operated by MEDDEV LTD)